Personal Information:

• Account details (name, email, phone number)
• Business information (company name, industry, size)
• Profile data and preferences
• Communication history and interactions

Email Data:

• Email content, metadata, and attachments
• Contact lists and lead information
• Campaign performance metrics
• Email engagement analytics

Technical Data:

• Device information and IP addresses
• Browser type and operating system
• Usage patterns and feature interactions
• Log files and diagnostic data

We use your information to provide, maintain, and improve our services:

• Deliver AI-powered email automation and personalization
• Process and analyze email campaigns
• Provide customer support and respond to inquiries
• Send service updates and important notifications
• Improve our AI models and platform features
• Detect and prevent fraud or security threats
• Comply with legal obligations and enforce our terms
• Conduct research and analytics to enhance user experience

We implement industry-leading security measures to protect your data:

• End-to-end encryption for sensitive data
• Regular security audits and penetration testing
• Secure data centers with 24/7 monitoring
• Multi-factor authentication (MFA) support
• Role-based access controls (RBAC)
• Automated backup and disaster recovery systems
• Employee security training and background checks

We use cookies and similar technologies to enhance your experience:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Marketing cookies for personalized content

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit platform functionality.

We integrate with trusted third-party services to enhance our platform:

• Email service providers (Gmail, Outlook, etc.)
• Payment processors (Stripe, PayPal)
• Cloud infrastructure providers (AWS, Google Cloud)
• Analytics and monitoring tools
• AI and machine learning services
• Customer support platforms

These partners are contractually obligated to protect your data and use it only for specified purposes. We carefully vet all third-party integrations.

You have comprehensive rights regarding your personal data:

• Access: Request a copy of your data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Portability: Export your data in standard formats
• Restriction: Limit how we process your data
• Objection: Opt-out of certain data processing
• Withdraw Consent: Revoke permissions at any time

To exercise these rights, contact us at privacy@proxipilot.com. We will respond within 30 days.

Payment data is handled with the highest security standards:

• We do not store full credit card numbers
• Payment processing via PCI-DSS compliant providers
• Tokenization for secure recurring payments
• Encrypted transmission of all financial data
• Regular security audits of payment systems

Billing information is retained only as long as necessary for accounting and legal compliance.

We do not sell your personal information. We may share data only in these circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With service providers under strict confidentiality agreements
• In connection with business transfers (mergers, acquisitions)
• Aggregated, anonymized data for research purposes

Proxipilot is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

If we discover that a child under 16 has provided us with personal information, we will promptly delete it from our systems. Parents or guardians who believe their child has provided us with information should contact us immediately.

Your data may be transferred to and processed in countries outside your residence:

• We use Standard Contractual Clauses (SCCs) approved by the EU
• Data transfers comply with GDPR and other privacy regulations
• We ensure adequate protection regardless of location
• Primary data centers located in secure jurisdictions

We retain your data only as long as necessary:

• Active account data: Duration of service use
• Deleted account data: 90 days (for recovery)
• Email campaign data: 2 years or as configured
• Financial records: 7 years (legal requirement)
• Analytics data: Aggregated and anonymized indefinitely

You can request early deletion by contacting our support team.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Material changes will be communicated via email or prominent notice on our platform at least 30 days before taking effect. Continued use after changes constitutes acceptance of the updated policy.

For questions, concerns, or requests regarding this Privacy Policy: